Delivery

Last updated: 17 October 2026

This English version is provided for convenience. In the event of any discrepancy, the French version prevails.

Delivery area

We deliver within metropolitan France.

Delivery methods and rates

Rates are shown inclusive of VAT. They depend on the method chosen and the total weight of the order. The exact amount of the delivery charges is always displayed in the basket and before payment.

Free delivery on orders of €100.00 or more (including VAT). Free delivery is applied automatically in the basket once this amount is reached, for all delivery methods except: Chronopost Home delivery — express.

Delivery times

Your order is prepared within 1 to 2 working days of payment confirmation and then handed over to the carrier. The transit time shown above is added to this preparation time.

These times are estimates. They may be longer during busy periods or in the event of circumstances beyond our control. If no date or time limit is specified when you place your order, the product is delivered no later than 30 days after the conclusion of the contract (Article L216-1 of the French Consumer Code [Code de la consommation]).

If your order is not delivered within the agreed time, you have the remedies described in Article 7 of our general terms and conditions of sale.

Delivery to a pickup point

You choose your pickup point when placing your order. The carrier will notify you of the parcel's arrival by email or text message. Bring an identity document and, where applicable, the collection code provided by the carrier.

The parcel remains available for the period set by the carrier. After that period, it is returned to us. We will then contact you to arrange either a new shipment, the cost of which will be borne by you, or a refund of the order.

Home delivery

The parcel is delivered to the address given when you placed your order. Please check it carefully, as well as the name shown on your letterbox. If you are not at home, the carrier will leave a delivery notice and may offer a new delivery attempt or collection from a post office or collection point, in accordance with its terms.

Telephone number

Your telephone number is passed on to the carrier solely to notify you of the delivery and to facilitate the handover of the parcel.

Receipt of the parcel

We recommend that you check the condition of the parcel as soon as you receive it. If it is damaged, opened or incomplete:

• where possible, record specific reservations with the delivery driver or the pickup point;
• take photos of the parcel and its contents;
• contact us promptly using the contact form, stating your order number.

These steps make it easier to process your claim with the carrier. They do not reduce your rights.

Lost or damaged parcel

Until you take physical possession of the parcel, the risks of loss or damage are borne by Globtrott Retails (Article L216-4 of the French Consumer Code). If there is a problem, we open an investigation with the carrier and offer you a new shipment or a refund.

Returns

To return a product, see the Right of withdrawal page or use our online withdrawal function directly. Who pays for the return depends on the reason:

• You change your mind (right of withdrawal): the return costs are borne by you.
• The product is defective, damaged or not in conformity: contact us; the return costs are borne by us.